A: To create your Metro account:

• 1. Tap on the Sign Up button at the top right.
• 2. Enter your mobile number and verify it using the OTP sent to you.
• 3. Fill in the required details.
• 4. You're all set to explore and shop!

Mandatory: Mobile Number

Enter your mobile number and verify with the OTP sent.

• Wait for a few seconds, it may be delayed.
• Ensure connectivity, Tap 'Resend OTP'
• Make sure Do Not Disturb isn’t blocking it
• If it fails again, contact our support team

Yes! You can shop as a guest. At the time of guest checkout, simply click on the 'skip the OTP' button and move forward with your purchase.

No, you can shop as a guest, too. But creating an account lets you track your orders, save preferences, and return items easily.

No, we only have an option to log in through OTP

Log in, go to My Profile, and edit the details. Your changes will be saved instantly.

Log in with your old number > Go to My Profile > Update your number > Can’t access your old number? Contact our support team, we’ll help you verify and update.

This usually happens after multiple failed login attempts.

• Wait 30 minutes and try again
• Or reach out to us, and our team will assist you further.

Only if they also have access to the OTP. We recommend updating your number as soon as it changes to keep your account secure.

Never. We will never ask for payment or card information just to log in. If you’re ever asked this, it could be fraud; please report it immediately.

Yes, just raise a request with our support team. Please note, deleting your account will permanently remove all past orders and saved information.

Absolutely. We use encrypted technology and secure servers to protect your information. Your data is never shared without your consent.

No. We only send OTPs to your number and do not read or access your messages. Your privacy is a priority.

At this time, we support only Indian (+91) mobile numbers for registration and login.

No, each mobile number can be linked to only one Metro Shoes account. This ensures a personalized and secure shopping experience.

All important notifications (order status, delivery alerts, etc.) are sent to:

• Your registered mobile number via SMS
• Your email ID (if added)

Reach out to Customer Support with your correct mobile number. We’ll verify your identity and help you.

Yes, absolutely. We respect your communication preferences and offer simple ways to manage them:

To Opt Out of promotional SMS:

• Send “START 0” to 1909 to activate DND (Do Not Disturb) on your registered mobile number.
• Or, just give a missed call to 7065213434 to stop receiving promotional messages from Metro Shoes.

To Opt In again:

• If you change your mind, give a missed call to 7065210404 to start receiving exclusive offers, updates, and new launch alerts again.

You will still receive important order updates, OTPs, and service-related messages even if you opt out of promotional content.

No, Metro Shoes will never call or message you to ask for your OTP. If you receive such a request, please report it immediately.

We accept a variety of payment options for your convenience, including:

• Credit Cards (Visa, MasterCard, American Express, etc.)
• Debit Cards
• Net Banking
• UPI
• Wallets (like Paytm, PhonePe, etc.)
• Cash on Delivery (COD) for eligible orders

Yes! You get an extra 5% discount on prepaid orders placed through our website.

• Check your internet connection and payment details.
• Try a different payment method.
• If the amount is debited but the order isn't confirmed, it will be automatically refunded to your original payment method within 5-7 business days.
• For unresolved issues, contact Customer Support

Yes, you will receive an order confirmation via SMS and email once your payment is successful.

EMI may be available on select credit cards. Check at checkout for eligibility.

Currently, we accept only Indian-issued cards and payment methods for orders placed in India.

A: Yes, a detailed invoice with GST details will be provided with your order and sent to your registered email.

• Find the product you wish to buy
• Select the size of the product
• Add the product to your shopping bag by clicking on "Add to Bag"
• Go to your shopping bag and click on "Checkout"
• Provide your Shipping Address
• Confirm payment and your order will be placed

Once the order is placed, the payment method cannot be changed. If needed, you can cancel the order and place a new one with your preferred payment option.

Each item you select will have a 'Size Chart' above 'Add to Bag' button. You can refer to the size chart and the provided sketch on 'How to Measure' to determine the right size of footwear

At Metro Shoes, we strive to provide fast, reliable, and convenient delivery across India. Here’s how our shipping charges work:

• Free Standard Shipping on orders above ₹1,000
• Shipping Fee of ₹100 applies to orders below ₹1,000
• Cash on Delivery (COD) is not available for orders above ₹3,500

On every product page, you’ll find a “Delivery Options” box just below the “Add to Bag” button.

• Enter your PIN code
• Click “Check”
• You’ll instantly see if your area is serviceable and get an estimated delivery date

We process and dispatch orders as quickly as possible. Delivery timelines depend on your location: Metro Cities (like Mumbai, Delhi, Bangalore): 2 to 4 working days Tier 2 / Tier 3 Cities & remote areas: 4 to 7 working days Once your order is shipped, we’ll send you the tracking link via SMS and email, so you’ll always know where your package is.

Tracking your Metro Shoes order is easy: Go to My Orders under your account Select the order you want to track Click on Track Order You’ll be redirected to our courier partner’s live tracking page. Alternatively, you can: Use the tracking number sent via SMS/email Visit the courier partner’s website and enter the tracking ID manually Still not sure? Reach out to us with your Order ID, and we’ll help you out.

At present, same-day delivery isn’t available. However, we’re working on introducing express delivery options in select pin codes. We currently partner with top logistics providers to ensure timely and safe delivery, but if you have urgent needs, feel free to call our customer care and we’ll check if anything faster can be arranged.

Yes, but only if your order has not been dispatched yet. To change your delivery address: Contact our customer support team as soon as possible Provide your Order ID and new address Once dispatched, the address is locked in and cannot be updated.

Sometimes, courier partners may mark an order as "Delivered" even before it's physically handed over. Here's what you should do: Check with neighbours, security personnel, or reception desks (especially for office addresses) Wait for 24 hours – the package may arrive soon after the status is updated If it still hasn’t arrived, contact us with your Order ID and registered mobile/email We’ll coordinate with the delivery partner and deliver your package.

We are trying to add more PIN codes to our delivery list. If you do not find your PIN code at this point in time, we request you to check back in a few days

Currently, we assign courier partners automatically based on your pin code and order size. We work only with reputed and trusted logistics companies to ensure quick and secure deliveries.

Yes. Once your order is out for delivery, you'll receive an SMS. Most of our courier partners also call before arriving at your location.

Don't worry, our delivery partner will attempt to deliver your order up to 3 times. The courier team will send a WhatsApp message for delivery updates, including location confirmation, contact verification, or rescheduling. Please note, if the delivery is refused on the first attempt, the order will be marked as cancelled and returned to the origin.

We currently do not support scheduled delivery. However, after your order is dispatched, you can coordinate with the delivery executive for a convenient time, depending on their availability.

Delivery may be unavailable due to courier restrictions, government-regulated zones, or remote areas. Try using an alternate address or check again later as more PIN codes are added regularly.

If your package appears tampered with or damaged at the time of delivery:

• Do not accept the delivery, if visibly damaged
• If accepted, take photos or a video of the unboxing
• Contact our customer care within 48 hours with details. We'll initiate a resolution based on your case.

While we don’t support scheduled delivery through our platform, you can coordinate with the delivery executive once you receive the out-for-delivery message.

Delays can happen due to:

• Weather conditions
• Local restrictions or strikes
• High volumes during sale periods In such cases, we proactively notify you via SMS or email. If it’s been more than 2 days beyond the promised date, please contact us.

Tracking details are usually updated within 24 hours of dispatch. If it’s been longer, contact customer support with your Order ID.

Currently, we only deliver within India. Stay tuned as we explore international delivery options in the future.

Yes! Just enter the recipient’s name, address, and contact number while placing the order. Make sure someone is available to receive the delivery.

Metro Shoes does not allow any additional charges beyond what's shown at checkout. Please refuse to pay and report the incident immediately to our customer care.

You can:

• Ask a neighbour or security personnel to accept it on your behalf
• Reschedule via the courier’s tracking link (if supported)
• Expect up to 3 delivery attempts before the order is returned

This happens if:

• Delivery was attempted multiple times but failed
• Address was incorrect
• You refused the package
• Refund for returned to origin orders will initiated once the order reaches the warehouse

Once shipped, cancellation will not be possible via the website. However, you can refuse the delivery when it arrives.

Deliveries depend on courier partner availability in your area. Most partners deliver on Saturdays and selected Sundays, but not on public holidays.

Payment can be made through any of these modes:

• 1. Credit Card
• 2. Debit Card
• 3. Net Banking
• 4. Wallet
• 5. UPI Payment
• 6. Cash on Delivery (CoD)

Please note:

• CoD orders are available only in select PIN Codes. Verify PIN Code serviceability before placing order.

With the Cash on Delivery option, Metro allows you to pay for your orders at the time of delivery.

Please check the following:

• Account details entered
• Billing address
• Password/OTP
• After checking, please retry the payment
• If your payment still fails. You can use CoD option provided the facility is available in your area
• If CoD option is not available, please try ordering in sometime

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available. This includes items purchased on sale as well.

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

The products purchased on Metro can be returned within 15 days of purchase. Post this, return is not allowed. Also, for the return to be valid, we request that you do not use the product and keep the price tags intact. This will be checked by our executive who picks up the product as well as in our warehouse

You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return' option

Select the reason for return. Please note that selecting the right reason for return will help us service you better

Click on 'Place Return Request' and you are done

Your schedule for pickup will be informed via a message.

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged

Will Metro pick up my returned product?

Yes. We will pick your returned items. The pickup date and time will be confirmed to you once you place a return request