Terms & conditions

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Terms and Conditions

Terms and Conditions

1. Use of Website

This website, www.metroshoes.com is owned by METRO BRANDS LTD. and is operated for your personal use and information. The use of this website is subject to the following terms. By accessing and browsing this website, you unconditionally accept, without limitation or qualification, these terms. This website is directed for use only by adults. You represent that you possess the legal right and ability to create binding obligations. METRO reserves the right to refuse service, or cancel orders in its sole discretion.

2. Privacy Policy

The privacy practices of METRO are explained in our Privacy Policy, which governs and regulates your visit to this website. Use of this website implies that you have read the Privacy Policy and agree to be bound by and unconditionally accept its terms and conditions. You also consent to the use of your personal information by METRO in accordance with the Privacy Policy, as may be amended from time to time.

3. Product Information

METRO has made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours and get up of our products are displayed as accurately as possible. However, as the actual colours or get up you see will vary with the quality of your monitor or because of picture quality or for any other reason, we cannot guarantee that your display will accurately reflect the colour or get up or any other description of the product requested on delivery. METRO does not represent and warrant that product descriptions, photograph, get up or other description of the product or the content of this site are accurate, complete or error-free.
If, on receiving ordered goods, you have any cause for dissatisfaction about the description of the product; your sole remedy is to return the product in unused condition and without any damage of whatsoever nature, alongwith the invoice.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages and contents that have been sent, or the duration that any messages and contents may be stored on our website. We are entitled to amend or delete any material from our website at any time, and we will not be liable for amending or deleting or not storing any material or contents that you may transmit to us.

4. Limitation of Liability

METRO shall not be liable for any damage, either direct or indirect, incidental or consequential, for use of or inability to use material, products or services of any kind that is offered or to provide indemnity or any other remedy to you or any third party. METRO make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it and METRO shall not be liable for any damage, either direct or indirect, incidental or consequential, by use of this website to you or your computer or any equipments, software' used by you.

5. Exclusion of Warranties

METRO does not warrant or represent that this website will be uninterrupted or error free or that any information, data, content, software or other material accessible through this website will be free from bugs, viruses, worms, trojan horses or other harmful components. Information on this website is provided to you "as is", "with all faults" and without warranties of any kind whether express or implied.

6. Copyrights and Trademarks

Materials on this website, including texts, images, illustrations, software, audio clips and video clips, are owned and or provided by METRO. The material on this website is protected by the Copyright Act (or the equivalent thereof) and by virtue of the applicable Intellectual Property Laws and international treaties. Consequently, the material on this website should not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, directly or indirectly, including but not limited to text, audio or video, text, photographs, images, designs, get up etc. The trade marks/trade name METRO, logos and service marks Metro (collectively, "Marks") displayed on this website are the registered or unregistered Marks of METRO, the other marks on the web site and logos and service marks are the property of their respective owners and should not be used in any manner, directly or indirectly. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act (or the equivalent thereof).

7. Electronic Communications

When you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

8. Survelliance

METRO may monitor the access to its website and other activities in relation to its website and may intervene in this regard. However, METRO makes no representation and gives no warranty to that effect. You consent to such surveillance and intervention, if METRO ever decides to do it.

9. Confidentiality

You acknowledge that information or material which you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable law or pursuant to the privacy policy of METRO. You also acknowledge that unprotected e-mail communication over the Internet is subject to possible interception, alteration or loss. You represent and warrant that the information or material which you provide electronically to METRO by accessing or using this website does not infringe the rights of any other person or entity. You consent to METRO using that information or material, in whole or in part by any means whatsoever, including reproducing, retransmitting or publishing this information or material or ideas, concepts or other information contained therein for the commercial purposes of METRO. You also consent to the disclosure of your identity, in accordance with the Privacy Policy of METRO.

10. Harmful Information / Material

You agree not to introduce into or through this website any information or materials which may be harmful to others. You agree not to include, knowingly or otherwise, any error or defect in material or information which may, be a libel, slander, defamation or obscenity, or promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity.

11. Links

Links and references to other websites are provided to you as a convenience only. METRO has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to this website, except if expressly permitted by METRO.
METRO does not represent or warrant that the information or material, including the downloadable software, accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected.

12. Reserve of Rights

All rights not expressly granted in these terms are reserved to METRO. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent, trademark or other intellectual property right of METRO or any other person or to you.

13. Dispute Resolutions by Arbitration

Any dispute, or claim between us arising out of any use of this website, including the applicability or scope of this arbitration clause shall be referred to and finally resolved by a Sole Arbitrator appointed by METRO, to the exclusion of courts of law, in accordance with the Indian Arbitration Act, 1996. However, before you submit a claim for arbitration, you must first contact customer service representative at METRO and give him an opportunity to resolve the dispute. Similarly, before METRO takes a dispute to arbitration, it must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty (60) days from the date you may inform METRO to appoint Arbitrator to resolve the dispute and METRO shall within 15 days from the receipt of such intimation shall appoint the Sole Arbitrator to resolve the dispute. The venue of the Arbitration shall be at Mumbai and the language of the Arbitration shall be English and the applicable Law shall be the Laws of India.
Any award rendered pursuant to the arbitration shall be final and binding on both parties and no appeal shall lie from such award. Such award may be rendered enforceable and executory by any court having jurisdiction over the person or the property of the person against whom enforcement of the award is sought.
Notwithstanding the provisions in this Clause, METRO shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information etc.

14. Governing Law

This site is controlled and operated by METRO from Mumbai, India and these terms, and any transaction conducted on or from it shall be governed by the applicable Indian laws without reference to principles of conflict of laws. Products sold or delivered abroad through this website shall be subject to export control laws and regulations of India.

15. Cookies

A cookie is a short string of data that lets this website remember who you are, serving much like a unique membership ID. We use cookies to remember keys to some of your search preferences and other site preferences. So, we may provide a more convenient experience during your next visit to this website.
When you leave our site, we terminate our interaction with the cookie. The cookie stays on your computer and you can delete it any time you like. However, in that case you have to login again and re-enter your preferences, if any.

16. No Waiver

The failure of METRO to enforce any provisions of these terms or to respond to a breach by you or any third party of these terms shall not in any way waive the right of METRO to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.

17. Changes to Terms / Severability

METRO may modify, update or otherwise change the terms applicable to this website from time to time. Following the posting of such change, your continued use of this site will constitute your acceptance of the terms, as modified. If any one of these terms shall be deemed invalid, void, or for any reason unenforceable, such terms shall be deemed severable and shall not affect the validity and enforceability of remaining terms.

18. Entire Agreement

These terms or conditions incorporated or referred to herein constitute the entire agreement amongst us with respect to the use of this website and any transaction conducted on or from this website and its contents, and supersede any prior understanding or agreement (whether electronic, oral or written).

19. Termination

METRO reserves the right, at its sole discretion, to terminate your access to all or any part of this site, with or without notice.

METRO reserves the right to terminate/temporarily deactivate any promotions without prior notice.

20. Headings

The headings used herein are inserted for convenience of reference only and do not affect the construction or interpretation of the terms and conditions herein.


21. SMS or Email Updates

MBL has the right to use the customer contact information for our own marketing purposes. We may send regular SMS and Email updates to the registered mobile numbers and email Ids registered with us.

22. Redemption clauses

The redemption of any promotional Gift Voucher, Offers, Discount, or any such benefits provided under loyalty program by Metro Shoes or by any of its’ affiliates is redeemable only once as per the given terms. These promotional benefits are only one-time use and will not be reversed fully or partially in case the customer makes full/partial exchange, return, or refund of all/few invoice items. Metro Shoes holds all the rights to accept, reject, modify, or cancel this benefit without any prior intimation to the customers.

23. SPIN THE WHEEL gamified campaign for Metro 250th Store Celebration Terms & Conditions:

The SPIN THE WHEEL gamification campaign (the Campaign) is open to all new and existing customers of Metro Brands Limited (the Company). Employees of the Company directly associated with the administration of the Campaign shall not be eligible to participate. However, spins are limited to one per mobile number. All participants 18 years and over, to be eligible to enter the Campaign, must ensure their personal details submitted to the Company are correct. The participants are free to play between 16th Dec’2022 to 1st Jan’ 2023 and no purchase is necessary.

Participants of the Campaign, following their spin of the wheel, have a chance to win an offer if the spinner stops spinning and lands on the segment of the wheel indicating they are eligible to an offer. Customer will get the offer corresponding to the offer stated on that segment on the wheel. Offers vary subject to customer’s past transaction behaviour and generally include the following:

  • ₹ 1,250 - Voucher worth Rs.750 is redeemable on minimum bill of Rs.4,990 (Valid till 1st Jan’2023); Voucher worth Rs.500, redeemable on a minimum bill of Rs.2,990 (Valid: 1st Feb to 31st Mar’23)
  • 25% - discount voucher of 25% worth up to Rs.1000 is valid till 1st Jan’2023
  • 2.50x Pts - ClubMetro points worth up to Rs.1000 (Valid from 16th Dec to 31st Mar’2023)
  • ₹ 1,000 - Voucher worth Rs.500 is redeemable on minimum bill of Rs.2990 (Valid till 1st Jan’2023); Voucher worth Rs.500 is redeemable on minimum bill of Rs.2990 (Valid: 1st Feb to 31st Mar’23)
  • ₹ 500 - Voucher worth Rs.500 is redeemable till 1st Jan’2023 [Unconditional]
  • ₹ 750 - Voucher worth Rs.750 is redeemable till 1st Jan’2023 [Unconditional]
  • All offers/ voucher codes for all winners are non-exchangeable, non-transferable and no cash alternative is offered. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry, and the Company reserves the right to amend these terms and conditions at any time. Any such revised terms and conditions shall have effect immediately and may be found on the Company’s website: www.metroshoes.com. The Participants accepts these terms and conditions and acknowledge that the same are final and binding upon them.

    The Company reserves the right to refuse the offers to anyone in breach of these terms and conditions. The Company reserves the right to hold void, cancel, suspend, or amend the Campaign where it becomes necessary to do so. The Company accepts no responsibility for (a) lost, misdirected, late, incomplete, or unintelligible entries or for inaccurate entry information, whether caused by you or by any of the equipment or programming associated with or utilized in the campaign, or by any technical or human error that may occur in the processing of entries; (b) any printing or typographical errors in any materials associated with the campaign; (c) entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network, or server failure of any kind whatsoever. Insofar as is permitted by law, the Company will not in any circumstances be responsible or liable to compensate the customer or accept any liability for any loss, damage, personal injury occurring as a result of taking up any of the offer, except where it is caused by the negligence of the Company. Personal data provided during the duration of the Campaign will be subject to the Privacy Policy of the Company. Any dispute in respect of this campaign shall be subject to jurisdiction of courts in Mumbai.